T&Cs | Long Dog Hotel

TERMS AND CONDITIONS

1. DOG COLLECTION

One person should leave and collect the dog. If you need to nominate another person to do either, we ask that you inform us of the name and phone number of that person and their car make and registration number. We will require the specified person to identify him/herself before removing the dog. ID in the form of a passport or driving licence will be accepted. The dog will not be released to them without prior consent. You will be asked to check your pup on collection. Once a pup is collected the Long Dog Hotel we cannot be held responsible for any injury or illness unless deemed wholly negligent.

2. LONG TIME NO SEE

If you havent booked any holiday with us for more than a year, (depending on your pups age and behaviour previously), you will need to book a day stay or an overnight stay so we can re-evaluate whether your pup still fits in. This is because as pups get older their behaviour changes or your personal circumstances may have created a new issue for you and your pup or perhaps medical issues have come up. We need to make sure all pups fit in with our regulars.

3. VACCINATIONS

CORE VACCINES:-

* DHP (Distemper, Hepatitis & Parvovirus) or

* DHPPI (Distemper, Hepatitis, Parvovirus, Parainfluenza) and

* Leptospirosis (L2 or L4)

You will need to provide us with an up-to-date veterinary vaccination record to show that your dog has current/core vaccinations against the (Distemper, Hepatitis and Parvovirus) or DHPPI (includes Parainfluenza) and Leptospirosis (L2 or L4). If any of the vaccination dates expire before commencement of a booking then evidence of a booster will be required prior to accepting your dog for any trial/daycare/boarding.

For puppies who have had their first (primary) vaccinations, or if you are starting your dogs vaccinations (DHP/DHPPI and/or L2 or L4) again due to missing them, then those vaccinations must be completed at least 2 weeks before we can accept your dog for daycare/boarding.

For dogs who have had a Booster vaccination, we can accept for trial/daycare/boarding immediately from the date given.

Titer Test - We do not accept titer tested pups at the hotel they must be vaccinated as advised.

You will be required to provide your pups latest vaccination card for each holiday.

Flea & Worming - All dogs must be up to date with treatment for fleas and worming.

If you are struggling to understand the above please do consult your vet. We do our utmost to ensure the safety of all the dogs in our care and therefore we adhere to the above information which is in line with the vaccine datasheets held on the NOAH Compendium website (Special Precautions section) and defra.gov.uk.

4. KENNEL COUGH VACCINE (KC)

This is a separate vaccine to the core vaccines described above (DHP/DHPPI/L2 or L4) and is a compulsory requirement for any trial/daycare/boarding at Long Dog Hotel. If your dog has already received a Kennel Cough vaccine prior to any daycare/boarding with us, please note both the nasal and oral vaccines contain a modified live virus which can shed to other dogs for a period ranging from 6-11 weeks depending on the brand of vaccine used. We wouldn’t want to expose any of our dogs or guest dogs (medical/elderly) to the chances of catching Kennel Cough within the stated shedding periods. In order to reduce the risk as much as possible, we adhere to the guidelines within the vaccine datasheets held on the NOAH Compendium website and defra.gov.uk.

Depending on which brand and type of vaccine your vet has given your dog, the waiting periods shown below will be required from the date the vaccine was given, before we can accept your dog for daycare/boarding.:-

Kennel Cough given by the NOSE:

Most brands are 6 weeks. Versican Plus BbPI is 11 weeks.

Kennel Cough given ORALLY:

Versican Plus Bb Oral is 10 weeks (70 days).

Kennel Cough INJECTION:

No waiting period - we can accept immediately from the date given.

5. INJURY/IVDD/INFECTIOUS HEALTH PROBLEM

All dogs are accepted at their owners’ risk. Whilst every possible care and attention is given to each dog, we cannot be held responsible for injury, illness, loss or damage unless deemed wholly negligent. Long Dog Hotel should not be expected to suffer the financial loss of circumstances which occur outside of our control.

If your dog develops or shows any signs of an infectious health problem (ie: fleas, worms, kennel cough, sickness, diarrhoea):-

* Before your dog is due to come and stay - We would appreciate your honesty in telling us the situation. In order to preserve the health and wellbeing of our own/guest dogs, we reserve the right to refuse to accept your dog into our home. This means the booking you have paid for will have to be cancelled. If this happens, please see our Cancellation Policy below.

* During your dog's stay with us - We reserve the right to discontinue your dog's stay for the remaining duration of the booking. This means we may ask you or your Emergency Accommodation person to come and collect your dog immediately and the remainder of your booking will be cancelled. If this happens, please see our Cancellation Policy below.

Whilst every possible care is taken to ensure your pup is well looked after here at the hotel, it is entirely possible that they could have an IVDD episode whilst they are here or when they return to you. Through no fault of anyone's, sadly the rupturing process can happen over a period of weeks or in a moment and this can be undetectable. A dog that appears healthy and happy one minute can suddenly present odd symptoms and signs of pain. This means you agree to take the risk of leaving your pup but understand the risks associated with IVDD and that we cannot be held responsible for IVDD unless deemed wholly negligent.

6. VETERINARY INTERVENTION

We reserve the right to act in the best interests of the dog at all times, this includes seeking veterinary advice if he/she becomes ill. We will contact you immediately should your dog become ill. If you cannot be contacted within a reasonable time we reserve the right to seek appropriate and swift veterinary attention and proceed with treatment regardless of the costs, which you agree to cover. We will do everything needed for the dog as regards treatment, comfort and recovery. Any vet fees incurred during the dog’s stay will be covered by you, the owner. Please sign the Vet Release Form.

7. MEDICATION

If your pup requires any medication/creams/sprays etc during their stay:-

*I will only give your pup their prescribed medication from a vet, there is an additional cost of £5 per day for this service

*If you require me to potentially give them any other form of non prescribed medication you will need to provide this and this is still at the additional cost of £5 per day.

*If any medication is intermittent we will only charge for half of your holiday.

*The charge does not apply for giving supplements within food.

8. CANCELLATION POLICY

Long Dog Hotel should not be expected to suffer the financial loss of cancelled bookings for circumstances which occur outside of our control. If it is at all possible for us to replace your cancelled booking with another dog, then we would be happy to refund your payment for the cancelled days we have been able to refill. We will of course let you know if we are able to achieve this. Any payments made are at your risk.

Trial Stays, Daycare and Short breaks of 4 nights or less:

Full payment is required.

Home boarding for longer than 5 nights:

50% Deposit - payable to reserve your place for boarding.

* Until your deposit is paid, your chosen dates are only 'pencilled in' and you may lose your dates to another dog/owner wanting those same dates if their deposit is paid before you.

50% Final Balance - payable 14 days prior to the first day of boarding.

* If you cancel your booking before the remaining 50% balance is due, we will keep your deposit, but you will not be charged the 50% balance due.

* If you do not pay the remaining 50% balance on the due date, we will keep your deposit, cancel your booking, and make your dates re-available to the public.

* If you cancel your booking after you have paid the remaining 50% balance due, then your payment is non-refundable.

* If your booking is made with less than 14 days to your chosen dates - payment in full is required.

To be clear, any payments you have made to secure a booking are non-refundable and non-transferable to another booking in the following instances:-

* You cancel your booking for any reason

* We have to cancel your booking (either prior to or during your dog's stay) if:-

a) your dog exhibits unsociable/unacceptable behaviour

b) your dog comes into season.

c) your dog has an Infectious Health Problem, Injury or any Illness.

d) your final balance payment becomes overdue prior to your dog's stay, and we are unable to reach you to obtain payment.

Christmas/New Year

As this is a special time of year for everyone, this is the only time of year where demand for Xmas bookings is particularly high and often made a year ahead. Therefore, we will not accept tentative bookings (pencilled-in) if your holiday includes any of the Xmas/New Year dates shown on our Service/Prices page. We will only accept Xmas/New Year bookings if they have been secured with a 25% non-refundable deposit and the 75% remaining non-refundable balance paid 30 days prior to your holiday. If you then subsequently cancel, please see our Cancellation Policy above.

We respectfully request that in the event of a cancellation, whether made by you or by us, that you please do not ask for a refund or a transfer to another booking as we do not want to have to repeat the same answer you have just read above. Thank you.

9. UNSOCIABLE BEHAVIOUR

We will always spend time with your dog on a test visit prior to the boarding period to ensure your dog(s) is happy with the surroundings and that they are sociable with our resident dogs. Should your dog not settle, show aggressive tendencies to people or other animals or cause damage to our property, we will contact you or your emergency contact to ask that the dog be collected immediately. If this is not possible, we reserve the right to place your dog in the care of the Dog Warden who will source alternative foster care for your dog until your return - upon which you will then need to contact the Dog Warden yourself to retrieve your dog and pay whatever charges are incurred. If your dog must be removed, no refund will be given. Please read our unsociable behaviour policy.

10. EMERGENCY CONTACTS/BOARDING

You have informed your emergency contact/boarder regarding your holiday and that they are aware of where your dog(s) are boarding for the purpose of any emergency, it is very important that you provide them with my details.

11. CRATE USE (IF YOUR DOG USES ONE)

My dog uses a crate and I request and consent to my dog(s) being crated only at night whilst boarded at The Long Dog Hotel I specifically request that this routine is maintained. I have provided a suitable crate for this purpose.

12. PERSONAL ITEMS

All personal items are left at their owners’ risk. Whilst every possible care is taken to ensure these items will not be damaged in anyway, we cannot be held responsible for loss or damage howsoever arising.

13. COLLAR/ID TAG

Your dog should be wearing a collar with an ID tag when dropped off. You give consent for your dog not to wear their collar in the house and garden and only to wear the hotel’s collar with Apple AirTag GPS tracker when out on a walk or elsewhere.

14. YOUR DOG ATTACKS

If your dog suddenly attacks any dog on a walk or any dog guests or humans, you will be immediately informed and asked that either you or one of your emergency contacts collects your dog. No refund will be given.

15. DOG WALKS

You give consent for your dog to walk offsite on lead and with other dogs that are not from the same or different households and with the resident dogs.

16. EXERCISE

Please be aware that sausages who are new to day care/boarding may experience higher levels of physical and mental activity than they are used to and therefore it is to be expected that your dog may come home more tired than usual. Your dog will be exercised off lead within the secure boundaries of the Long Dog Hotel but will be on lead when out on a walk with our GPS tracker on them. If you have any special requirements regarding your dog's exercise levels, please advise us in your virutal meeting. No walking will be done in any extreme weather.

17. DOG PLAY

You give consent for your dog to be playing outside with other dogs not from the same or different households and with the resident dogs.

18. CAR/SLEEP

You give consent for your dog to be in a car together, sleeping in the same room together, share a designated room and boarding at the premises with dogs not from the same or different households and with the resident dogs.

19. MALE DOGS

If you have a male dog, you agree to them wearing a belly band only if they start marking the house. You will be informed of this if this happens and will have been shown what these are during our virtual meeting.

20. FEMALE DOGS

If you have a female dog, you agree that you or your emergency contact will collect your dog if she comes into season whilst boarding, with no refund.

21. IF I AM UNWELL

Should my husband or I become unwell prior to your dog(s) staying we will give you as much notice as we can do and help you secure an alternative arrangement. You will receive a full refund if this happens. If my husband or I become unwell whilst you are away, every care will be taken by us to look after your dog(s) during your holiday and you will be informed.

22. RED LIST COUNTRIES

If you are away and the country of your choice goes on to a red list meaning you have to isolate on your return, OR you are unwell yourself for any reason, you will need to inform us as soon as possible and make alternative arrangements for someone to collect your dog(s). If we have space and availability, we will be able to accommodate your dog(s) but this will be at your expense and full payment will need to be made upon agreement.

23. GDPR RULES

We will not pass any of your data to anyone and your records will be securely disposed of after 7 years from the date of contract. However, we may provide information to our vet or dog warden out of professional courtesy should the need arise.

24. PHOTOS/VIDEOS

You will not share any photos or videos on any of your social media sites that have other people’s dogs in them. All photographs taken of your dog(s) whilst in our care remain our property and can be used on any public media platforms.

25. RECOMMENDATIONS OF PRODUCTS/SERVICES

From time to time, we may (upon request or otherwise) make recommendations or introductions to you in respect of third parties who provide complementary or other services which may be of interest to you, such as alternative home boarding services, home sitter services, Training or Behavioural services. It is your responsibility to ensure that the services provided by any such party are suitable to you and your dog and we accept no liability in relation to any such services or any loss arising from or in connection with them.

26. CHILDREN

As much as our own dogs love to meet people, we don't know how our guest sausages will react to young humans. Some guest sausages can be a little unnerved around children so, to prevent the risk of a young human possibly getting bitten in all the excitement, we respectfully request that no children under the age of 16 come to our home unless by specific prior arrangement.

27. RESERVATION OF RIGHTS

We may refuse to provide services in respect of any dog and reserve the right to withdraw services from any customer or dog at any time without prior warning. Although we are not legally required to provide Terms & Conditions, we have provided our Terms & Conditions for clarity. Provision of any services implies you have understood and agreed to these Terms and Conditions. These Terms and Conditions may be subject to change at any time without prior notification.

28. GOVERNING LAW

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims arising in connection with our agreement to provide services to you), shall be governed by, and construed in accordance with, the law of England and Wales and the English courts shall have exclusive jurisdiction in relation to any such dispute or claim.