​HOW TO REGISTER
SHORT NOTICE BOOKINGS
If you are in a rush it may be better to consider a 1-1 boarder, friend or relative instead. While we’ll always do our best to accommodate short-notice requests from our existing clients, please note that, for new clients several steps are required to go through an induction process before a first booking can be accepted. These are designed to ensure the highest standard of care for your dog. Depending on the time of year and our availability, this process can take up to two months so we kindly ask that you allow sufficient time.
FIRST TIME ONE OFF BOOKINGS (Weddings/Parties etc)
We are unable to accommodate one-off bookings for weddings or similar events. Welcoming a new dog into our closely bonded group of long-term boarders takes time and care to ensure everyone feels safe and settled.
For your one off need, we recommend asking a trusted friend or relative, or exploring a one-to-one home boarder in your local area who won't require a settling-in process.
STAGE 1- YOUR ENQUIRY​
​Welcome to The Long Dog Hotel! We're delighted you're considering us for your Dachshund's care. ​
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​​To begin the booking process, please review our Essential Info & T&Cs.
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Once you've had a chance to read them, please contact us through our website with your details and as much information as possible about your Dachshund. ​​​
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We will email you our Boarding Agreement, which includes a request for your Dachshund's up-to-date vaccination card.
STAGE 2- DOG MEET & GREET​​​​
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After we've received your completed paperwork and adressed any questions, we'll schedule your Dachshund's complimentary one-hour meet-and-greet. Weekday meet-and-greets are arranged at 10am or 2pm, weekend appointments are possible (subject to availability).​​
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We will confirm your appointment by Whatsapp along with directions. To help you get acquainted with our facilities, we'll also send you a complimentary virtual tour video of our house and garden. We understand you might like to see our facilities in person, however, to minimise stress and excitement for the sausages, especially those with IVDD, we offer the virtual video tour as an alternative. This helps us maintain a calm and peaceful environment for all our guests, and we appreciate your understanding.
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When you arrive at your appointed time, we will come out to meet you at our gates. You will then leave your sausage with us for the hour whilst you pop to Jolly Olly's for a coffee or wait in your car.
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This relaxed hour visit allows us to get to know your dog and observe how they interact with our guest and resident dogs. You will be kept up to date with videos and asked to collect after the hour.
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STAGE 3- TRIAL NIGHT/BUILD UP DAYS/DAYCARE
Boarding
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Following the meet-and-greet, if we believe your pup will settle well, we can proceed straight to a trial overnight stay.
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For pups who are new to boarding or are shy/anxious, we may recommend a period of build-up-days before their trial stay. This will be discussed with you if necessary.
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We will keep in touch with you throughout the build-up-days and trial. If your pup doesnt settle or displays any concerning behaviours, we will ask you to collect them. Please note that trial stays are non-refundable. In such cases, we will be happy to suggest other boarders who may be a better fit for your pup's needs.
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If your pup doesnt sucessfully complete the trial stay and you have made a deposit payment to hold future holiday dates, please refer to our T&Cs regarding cancellations.
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Daycare
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Following the meet-and-greet, if we believe your pup will enjoy and benefit from our daycare environment, they can start attending straightaway. ​​
WELCOME TO THE LONG DOG FAMILY!​
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After a successful trial stay, we're delighted to welcome you and your pup as a VIP client! You are now free to contact us direct to book future holidays or daycare.
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We strongly recommend that your holiday insurance or pet insurance policy covers any loss of boarding fees due to cancellations, regardless of the reason.​​​