​​​Please Note- Due to high demand we do not accept time wasters!!

Please read the below stages for Boarding or Daycare.

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BOARDING

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Stage 1- Your Enquiry

• Please take into account that due to high demand from our regular boarders who book dates throughout the year you will need to be flexiable with fitting in your meet/trial dates.

• Please read our website and T&Cs fully so you understand how we run things at the hotel. 

• Once you have read everything, do send us an email via our website to make your initial enquiry and provide your contact details.

• We will then text or email you to double check you have read and understand the T&Cs, we can then send you details for stage 2 below.

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Stage 2- Virtual Video Call 

• We will set a date for your free hour meet via virtual telephone video call on whatsapp.

• Virtuals are during the week in the morning or afternoon when its light outside. We try our best to fit you in when we can but you will need to be flexiable due to high demand.

• Weekends can be arranged but there may be a long wait for a space.

• We will then send you an email and ask you to complete our comprehensive Boarding Agreement and vet release form which also askes you to provide an up to date vaccination card and kennel cough proof as well.

• During your call we will show you the inside of the house and the garden. We will also have a chat about the information you have provided on your form and you have the chance to ask any questions you may have. ​

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Stage 3- Dog Meet & Greet 

• If we are happy with things going forward, you will be invited down so we can meet your pup for up to an 1 hour for free to get an idea of how your pup is on their own.

• Meets are held during the week and are no cost.

• Weekends can be arranged but there may be a long wait for a space. 

• We dont allow the humans in for a show around (we show you virtually as at stage 2 above) as we often have IVDD or medical pups here and you will appreciate that lots of new people coming in and out can bring stress or excitement on the other dogs.

• If you live more than 2 hours away and require boarding, this can be combined with a Trial but this is at our discretion.

 

Stage 3- Build up days/Trial Night

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• Following on from the hour meet, if we feel your pup would settle and fit in well, we can go straight ahead with a trial if for boarding.

• We may need to consider extra settling time with build up days or half days if your pup has not been to boarding before or is shy/anxious but this will be discussed if necessarry.

• We keep in touch throughout the build up days/trial and if your pup does not settle or any unwanted behaviours are displayed, we would ask you to collect your pup and this is non-refundable.

• We can suggest other boarders who may suit your pup better.

• If your pup doesnt pass the trial and you have made a deposit payment to hold dates, please read number 6 of our T&Cs. 

 

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Stage 4- Book Your Holiday

• If all is well following the overnight trial or daycare, you are then a VIP client and are free to book holidays.

• You will be invited to our facebook VIP group. ​

• Please make sure if you are booking boarding that your holiday insurance or pet insurance covers any loss of boaring fees due to holiday cancellations for any reason. 

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DAYCARE

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Stage 1- Your Enquiry

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• Please note we only take daycare Monday to Friday 8am until 6pm. Bank Holidays, Christmas and New Year are usually unavailable. 

• Please take into account that due to high demand from our regular boarders/daycares who book dates throughout the year you will need to be flexiable.

• Please read our full website and T&Cs fully so you understand how we run things at the hotel. 

• Once you have read everything, do send us an email via our website to make your initial enquiry and provide your contact details.

• We will then text or email you to double check you have read and understand the T&Cs, we can then send you details for stage 2 below.

`

Stage 2- Virtual Video Call 

• We will set a date for your free hour meet via virtual telephone video call on whatsapp.

• Virtuals are during the week in the morning or afternoon when its light outside. We try our best to fit you in when we can but you will need to be flexiable due to high demand.

• Weekends can be arranged but there may be a long wait for a space.

• We will then send you an email and ask you to complete our comprehensive Boarding Agreement and vet release form which also askes you to provide an up to date vaccination card and kennel cough proof as well.

• During your call we will show you the inside of the house and the garden. We will also have a chat about the information you have provided on your form and you have the chance to ask any questions you may have. ​

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Stage 3- Dog Daycare Trial

• If we are happy with things going forward, you will be invited down so we can meet your pup for our 2 hour trial to get an idea of how your pup is on their own.

• Meets are held during the week. Please see prices page for costs.

• We dont allow the humans in for a show around (we show you virtually as at stage 2 above) as we often have IVDD or medical pups here and you will appreciate that lots of new people coming in and out can bring stress or excitement on the other dogs.

• We may need to consider extra settling time with half days if your pup has not been to daycare before or is shy/anxious but this will be discussed if necessarry.

• We keep in touch throughout and if your pup does not settle or any unwanted behaviours are displayed, we would ask you to collect your pup and this is non-refundable.

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Stage 4- Book Your Daycare 

• If all is well following the 2 hour daycare trial, you are then a VIP client and are free to book daycare.

• Please note, if you are wanting your pup to ever board at the hotel we would have to do the overnight trial process before any holidays are booked. 

• You will be invited to our facebook VIP group.