FAQ's

Can I secure my holiday dates prior to Meet & Greet?

To hold your preferred dates, you can pay a non-refundable 25% Booking Fee towards your total holiday cost. This is an option if you can complete the trial stay within two months of our first chat. Because our regular boarders book their dates so far in advance, we can't hold dates without a Booking Fee. Your 25% Booking Fee will hold your dates and prevent anyone else from booking them whilst we complete the initial stages.

Just so you know, while the Booking Fee holds your dates, your booking isn't fully confirmed until your dog has successfully completed the meet & greet any build up days needed and an overnight trial stay. If, after the trial, we find that our place isn't the best fit for your dog, we won't be able to go ahead with the booking.

We'll do our best to rebook those dates. If we can rebook with someone we would have otherwise turned away because we were fully booked, we'll refund your Booking Fee. Because last-minute bookings are unpredictable, we might not know about this until after your reserved dates.

If your dog passes the trial stay, the 25% deposit will be taken off the total cost of your holiday.

Where will my dog sleep?

All dogs sleep upstairs in our bedroom with us, the Directors (Dolly & Millie Moo), and the rest of our doggy family, in their own bed/crate which you will bring with you, ensuring a safe and comfortable night's sleep. We sadly cannot accommodate pups in our bed.

How many dogs do you take?

We are licensed to have a maximum of 8 dog guests, plus our two resident Dachshunds (Dolly & Millie Moo), who are very much part of the family.

Do you have help?

Sometimes, due to appointments or events, your dog(s) may be looked after by our trusted volunteers, my husband Simon, or our dog sitter/walker Stephen. They are both covered by our insurance. Simon and Stephen always spend plenty of time with myself and the dogs to build trust before they are left to help look after and care for the pups. Pups with moderate/severe level IVDD will only be with myself during their stay.

What does my dog need to pack?

To ensure your pup has a comfortable and enjoyable stay, please bring the following items:

Bed, crate and blanket for sleeping
A familiar-smelling item, such as a t-shirt or toy, to help your pup relax
Feeding bowl
Measuring cup (if applicable)
Harness for walks
Any medication (if applicable)
Please bring your pup's own food to minimise any stomach upsets
If your pup has any special dietary requirements, please bring their specific food, treats, and chews
If your pup is an IVDD survivor, please bring any necessary medications, supplements, supportive equipment (e.g., wheelchair, harness), or other items they use daily.

If you forget anything, don't worry! We have many supplies on hand, so just let us know, and we'll do our best to accommodate your pup's needs.

Can i bring my children to say hello?

While our dogs enjoy meeting new people, we recognise that some visiting dogs may be less comfortable around young children. To ensure the safety and well-being of both children and dogs, we respectfully request that no children under the age of 16 visit our home unless by prior arrangement. This allows us to make any necessary preparations to ensure a safe and positive interaction for everyone.

What if my dog lives with another breed?

We are happy to welcome very small dogs and mixed Dachshund breeds alongside your Dachshund, creating a diverse and happy pack.