Boarding, Daycare & IVDD care for Sausages
FAQs
Frequently Asked Questions
Can i make a booking before a Meet & Greet or Trial Stay?
Yes. A 25% non-refundable deposit is required to reserve your dates while the Meet & Greet and Overnight Trial are completed (ideally within 4 weeks).
Your booking is confirmed once your pup passes their Trial.
If they are not suitable, the deposit is not refundable.
If successful, the deposit is deducted from your final balance.
How many dogs do you take?
I am licensed for 8 dog guests, plus two resident Dachshunds Dolly & Millie Moo.
Are children allowed at the hotel?
For everyone’s safety and comfort, no children visit my home.
What do i pack for my pup to stay?
• Bed, blanket & crate (if used)
• A familiar-smelling item, (t-shirt or toy)
• Feeding bowl
• Measuring cup (if needed)
• Your pup’s own food (to avoid tummy upsets)
• Any medication (if applicable)
• Special dietary food/treats
• Harness for walks (not guaranteed)
• For IVDD pups: any meds, supplements, supportive equipment, or daily‑use item
If you forget something — don’t worry. I have plenty of supplies.
What happens if my travel is delayed or cancelled including traffic delays?
✈️ Flights delayed or cancelled?
Please let me know as soon as possible. If your new drop‑off or collection time falls outside my usual hours, the standard out‑of‑hours fee applies.
I must stay within my licensed numbers at all times, so I can only extend stays or adjust timings if I have space. If I can help, I will. If not — or if you’d prefer not to pay the additional fee — your nominated emergency contact will need to collect your dog.
🚗 Delayed by traffic?
Traffic delays are treated the same way. Keep me updated, and if your new time is outside my usual hours, the out‑of‑hours fee applies.
❌ Whole holiday is cancelled?
If you cancel before your final balance is due, nothing further is owed.
If you cancel after the final balance has been paid, the booking becomes non‑refundable and non‑transferable (see Section 16 of my T&Cs). Your dog’s space has been held exclusively for you, but you may be able to claim the cost back through your travel insurance. I’m happy to provide an invoice or proof of booking if needed.
Frequently Asked IVDD Questions
How do you keep IVDD pups safe at the hotel?
As a Dachshund specialist, I understand the unique needs of pups who have experienced IVDD
• Baby gates top & bottom of stairs
• No sofa steps
• Full ramp to the garden
• Step‑free downstairs
• Washable rugs for grip
• Buggy for appropriate walks
• Quiet rest areas available on request
I am not a rehab centre, but I provide a peaceful, supportive environment for mild & moderate IVDD pups.
Do IVDD charges apply if my pup has recovered?
Pups with a history of IVDD naturally need more hands‑on support, slower handling and closer monitoring. Because they’re at higher risk of a recurrence, their rate is slightly higher to reflect the extra time, specialist care and attention they receive throughout the day.
My Mild and Moderate IVDD care levels apply, and full details are on my Prices page.
Being open about your dog’s medical history helps me provide the safest, most appropriate care. IVDD support can include medication, extra supervision, wellbeing checks and managing any changes or concerns.
Your pup receives enhanced, specialist care during their stay — and the pricing simply reflects that additional level of monitoring, expertise and the calm environment we maintain for their safety.
My dog has just gone down with IVDD, will you still take my pup for boarding?
I’m so sorry your little one is going through IVDD — it’s such a worrying time.
Yes, I do welcome dachshunds who are recovering from mild–moderate IVDD, including wobble‑walkers and pups who need a bit of extra help with mobility or expressing.
Every dog’s recovery is different, so before confirming a booking I’ll ask a few gentle questions about:
- where they are in their recovery
- what support they currently need
- what your vet has advised
This helps me make sure your pup will be safe, comfortable, and fully supported during their stay.
Would there be an increase in your charges for looking after my pup?
Yes — the price depends on the level of support your dachshund needs.
Please see my prices page for mild to moderate level.
Before confirming a booking, I’ll chat with you about your pup’s needs. This helps me understand exactly what level of care they require going forward so I can place them in the right category for care. You’ll always know the full cost before your booking is confirmed.
Could you continue to keep my pup crated if needed?
I’m very happy to continue your pup’s usual rest routine using a soft pen area. Many IVDD and mobility‑sensitive dachshunds find pens calmer and more comfortable, and they still provide the safe, contained space needed for rest and recovery.
If your dog is already used to a pen at home, I’ll make sure their setup here feels familiar, cosy, and secure.
What would you do if my pup had an IVDD epidode with you?
If your pup becomes unwell during their stay, including an IVDD episode, I will respond immediately to keep them safe.
I will:
• Act at once
• Give first aid if required
• Contact you straight away
• Contact your emergency contact if needed
• Follow vet guidance and agree next steps with you
Please refer to my T&Cs number 5 for further information.
I provide the highest standard of care, but I cannot accept liability for injury, illness, death, or IVDD episodes unless caused by proven gross negligence. Full details are in my Terms & Conditions.
If I have to cancel my holiday/booking, will i get a refund?
If your pup develops IVDD before their stay, your booking follows my standard cancellation policy under my T&Cs at number 16.
If I’m able to rebook your dog’s reserved dates with another client, I’ll refund the payment for any days that are successfully rebooked. I’ll let you know after your original holiday dates whether this was possible.
Payments made to secure a booking are otherwise non‑refundable and non‑transferable, so I always recommend checking that your holiday or pet insurance covers any loss of boarding fees due to cancellations.
Do you take dogs that need expressing?
I'm happy to discuss the specific needs of pups who require expressing. I do have experience expressing pups who require this service, but because each pup's anatomy and routines are unique, I will require:
• A video
• A short in‑person demonstration session
This ensures I can do it safely and correctly for your pup.
What if my dog is on medication?
• I am experienced in giving medications and are happy to follow your vet's instructions
• I will follow your dog’s usual schedule for any prescribed or non‑prescribed meds, creams, sprays, or shampoos.
• Please provide clear instructions for each medication, including dosage, frequency, and how it should be given.
I’m not insured to give injections, and I’m also not able to take dogs to the vet for them. If your little one needs any injectable medication, this will need to be arranged with your vet before their stay. I’m very happy to give all oral medication as usual.