Intact Females - 'IN SEASON' Policy

Intact females cannot be accepted for daycare or boarding when they are in season, or due in season, under any circumstances. If you are not sure if your girl might be coming into season, we would recommend you carry out a white-tissue test to check if there is any pale pink or red spotting for a few days prior to bringing her for daycare or boarding. We request that owners inform us immediately if they suspect their female may be coming into season before any booking commences.

If your intact female comes into season:-

* Before the commencement of her stay, then we will be unable to accept her for at least 30 days after she starts her season. This means your booking will have to be cancelled. If this happens, please see our Cancellation Policy in our terms and conditions.

* During her stay, then we will have to request that you or your Emergency Contact come and collect your girl as soon as possible. This means the remainder of your booking will have to be cancelled. If this happens, please see our Cancellation Policy.

If your dog's season dates are uncertain, we strongly recommend that you have a back-up contingency boarding plan in place.

By making payment/s to secure a booking, you are confirming you are happy to take the risk that your intact female may come into season at the time of your booking which means your booking cannot proceed, and you do so on the understanding that your payment/s will not be refunded or transferred to another booking. Please see our Cancellation Policy.

Intact Males Policy

We accept intact males up to 12 months, provided they are well socialised with other dogs, submissive and do not exhibit unsociable/unacceptable behaviours (list below). Our decision to accept intact dogs could be subject to change or withdrawn without prior notification. We work on a case by case basis when IVDD pups are involved.

Chemically Castrated Males Policy

You will need to wait 8 weeks from date of implant to come to the hotel for meets/trials/holidays. If the implant has been in over 12 months, please get confirmation from your vets via health check whether they deem the implant to still be effective. This can be loosely checked on health examination by scrotal size as this tends to remain smaller with the implant active. Please send this to me. If the implant is no longer effective please advise me what your next step is with regard to castration of your pup.

Unsociable/Unacceptable Behaviours Policy

No owner can be 100% certain how their dog is going to behave in a different environment, in the company of other unfamiliar guest dogs and without the owner present. There is always a risk that an issue may arise where your dog may act in an unexpected or unpredictable manner not familiar to you.

We want all our guest dogs (and the resident ones, as this is their home) to enjoy their time here in a safe, relaxed and harmoniously happy environment. So, if your dog poses a threat to that enjoyment, we reserve the right to cancel the remainder of your booking and request that you or your Emergency Contact collect your dog immediately. If this happens, please see our Cancellation Policy.

Unsociable/unacceptable behaviours are those which have a negative impact on other dogs/humans where it may be necessary to isolate your dog from the group in order to preserve the safety, happiness and well-being of the other dogs staying within our home and prevent potentially more serious issues arising.

Examples (but not limited to):

* Guarding aggression or possession (over toys, food or a bonded second dog from the same household).

* Excessive humping of other dogs.

* Continual scent-marking in the home.

* Dominance - challenging and dominating any other dog in play, sleeping-places, food, toys.

* Excessive or continuous barking (we are still a home with nearby neighbours!)

* If your dog will not allow itself to be approached, touched, handled or picked up when needed.

* Aggression shown to humans or other dogs (growling at a human is a complete ban)

* Refusal to comply with human requests without bribery (recall, moving off furniture, coming indoors etc, and therefore cannot be controlled if necessary to do so in an emergency.)

* Has no basic manners or respect for other dogs/humans in a home environment (untrained, 'wired', hyper/non-stop).

* Not house-trained (young dogs under 1 year old excluded from this).

On 25th May 2018 the General Data Protection Regulation (GDPR) will replace the Data Protection Act of 1998.

GDPR states that the personal information we hold about you must be:

1. Used lawfully, fairly and in a transparent way.

2. Is collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

3. Is relevant to the purposes we have told you about and limited only to those purposes.

4. Is accurate and kept up to date.

5. Is kept only as long as necessary and solely for the purposes we have informed you of.

6. Is kept securely.

This Privacy Policy explains how we use personal information we collect from you during the course of our business with you.

Your Data

1. We collect data about you when you start to use our day care or boarding services.

2. This data may include, but is not limited to, your name, your address, your mobile and home telephone numbers, your email address, your dog’s details and your vet’s details

3. We use this information to conduct business with you, for internal record keeping.

4. To enable us to deliver a first class service we may use service providers, such as cloud based software providers, to assist with the day to day management of your bookings and for accounting purposes. The companies hosting these software systems are GDPR compliant.

5. Your data is stored for the length of time we consider you an active client, and for a period of 7 years following the termination of business between us. This period is determined by HMRC who request that business records are retained for this period.

6. You have a right to ask for details of the data that we hold on you and can request for that data to be deleted. If you have any complaints about the way that we are handling your data, in the first instance, please contact myself, lucy@longdoghotel.com. If you are not happy with our response or believe that we are not processing your data in accordance with the law, you can contact the Information Commissioner’s Office (ICO). Contact details are on their website – www.ico.org.uk.

7. We will never knowingly sell your data to a third party without your consent.