How will you care for my pup?

We want to stress that we are not a rehabilitation centre, we merely provide quiet holiday accommodation

for dogs who have been through IVDD and have, or are recovering well.

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• We have baby gates at the top and bottom of the stairs.

• A full ramp for our back garden. 

• All pups can walk around the house downstairs and there are no steps.

• We have washable rugs and rubber yoga style mats out on the flooring for walking on.

• We have a buggy from the IVDD charity (Dedicated to Dachshunds with IVDD) for our walks.

• We also have 2 types of restricted pen areas (pop up soft & metal) for a pup that perhaps had an IVDD twinge or has recently had surgery (3-6 months) and requires a safe rest whilst staying.  

 

We paid our deposit on our holiday with you and my pup came down with IVDD, can you still take my pup?

All payments are made at your own risk as stated in my T&Cs. If an IVDD or illness episode has occured close fo your holiday, this is a circumstance unfortunateley outside of our control and we should not be expected to suffer the financial loss as a result. Therefore, we regret there are no refunds for any payments already made, however if we can fill your space we may be able to make a part payment depending on how close to your holiday you are.  If your pup goes down with IVDD less than 3 months before your holiday and has not recovered to a level where their pain is manageable by the time your final payment is due, we will be unable to have your pup until they are comfortable to.

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My pup had IVDD/a twinge/medical issue in the past but has recovered/nothing came of it.

Do the IVDD/medical charges still apply?

Yes, and you must be honest about any medical issues your pup has suffered in their life. Depending on what level your pup has recovered, the prices for IVDD/medical are higher. Our prices for IVDD reflect the fact we do not typically take on boistrious pups. Due to the nature of IVDD dogs/dogs with walking issues, any medical problems, perhaps drugs that may need to be administered, the extra care to keep an eye on an IVDD/medical pup needed, and risks of potential medical/vet treatment we may have to deal with, there is an increase in costs, but it means you can feel your pup is in safe hands whilst you are away. Depending on IVDD level, this service may be POA as we will need to meet your pup and assess his/her needs for their stay here if they have not long come out of surgery (3-6 months ago).

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​What if my dog is on medication?

If your pup is on any prescribed or non prescribed medication, creams, sprays, injections, shampoo etc we will ensure he/she sticks to their regular routine. 

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My pup is on wheels and/or needs expressing can you assist?

Unfortunately we do not yet have experience expressing pups so are unable to board pups who need this service but we are willing to learn! We can take pups in wheels as long as they do toilet themselves.

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My pup does physio/hydro every week, can they continue?

We are not a rehabilitation boarding, but we can offer to you the services of a very local Clinical Canine Conditioning/Canine Massage Therapist Emma, who can come round during your pup's holiday and continue to promote general wellbeing. She is fully qualified with Canine Massage Guild and requires consent from your current vet/dog physio plus an initial conversation with you to discuss your pups ongoing needs. Please refer to her website to understand more -https://www.kismetholistic.co.uk/. Costs are £40 per session. It is your responsibility to ensure that the services provided by any such third parties are suitable to you and your dog(s) and we accept no liability in relation to any such services with them. 

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At the hotel we can offer lots of cuddles, a warm hot water bottle to ease any uncomfortable stiffness away

for your pup. 

 

What if my pup suffers an injury/Illness/IVDD espiode at the hotel?

We insist our client's sign our Vet Release Form which advises how you wish us to deal with your pup in the event of any injury/illness/IVDD. Should anything occur whilst you are away, you have the option of a one off fee at the time of any event if you wish us to deal with taking your pup to a vet or a referral hospital to cover the cost of having someone look after our other boarders, otherwise your emergency contact can collect at no cost and deal with your pups emergency however this will depend on how far they reside and the type of injury/illness that has occured as this may need to be dealt with asap. You can make your choice on your form. We cannot be held responsible for any injury/illness/death/IVDD episode unless deemend wholly negligent. Please read the T&Cs page.